Support Center

Welcome to GiftWave.org's Support Center. Our support team provides educational assistance and answers to help you understand gift cards safely.

Important: GiftWave.org is strictly educational. We cannot assist with purchasing gift cards, checking balances, or resolving specific card issues.

Support Options

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Educational Resources

Browse our comprehensive collection of guides about gift cards.

View Resources

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FAQ

Find quick answers to common questions about gift cards.

View FAQs

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Contact Support

Send us a message - we'll respond within 1-2 business days.

Common Topics

Gift Card Types

Learn about closed-loop cards (specific retailers) and open-loop cards (multiple merchants).

Security Tips

Protect your gift cards with our comprehensive security guidelines and best practices.

Using Gift Cards Online

Learn how to safely use gift cards for online purchases.

Support Hours

Email Support

Hours: 24/7 (responses within 1-2 business days)
Email: [email protected]

Phone Support

Hours: Monday - Friday: 9:00 AM - 6:00 PM PST
Phone: +1 (415) 789-2456

What We Can Help With

We Can Help

Educational information
General gift card guidance
Safety best practices
Understanding terminology

We Cannot Help

Purchasing gift cards
Checking balances
Processing refunds
Resolving card issues

For Direct Help

Contact card issuer
Visit retailer support
Call number on card
Use retailer's website